Privacy Policy

At VisaSync, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our SaaS platform and related services.

By using VisaSync, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

1. Information We Collect

We collect various types of information from and about our users, including:

1.1 Personal Information

When you register or use our services, we may collect personally identifiable information such as:

• Full name

• Email address

• Phone number

• Job title

• Address

• Country of residence

• Payment information (e.g., credit card details)

• Candidate information (resumes, work history, visa/permit details, etc.)

1.2 Non-Personal Information

We may collect non-personal information such as:

• Browser type and version

• Device type

• IP address

• Timezone settings

• Pages visited on our platform

• Usage data (e.g., the actions you take on the platform)

1.3 Sensitive Information

In the course of using VisaSync, users may upload sensitive information, such as visa application details, immigration status, and supporting documentation (e.g., passports, government-issued identification, employment contracts). We take extra precautions to ensure this data is handled securely.

2. How We Use Your Information

VisaSync uses the information we collect for the following purposes:

2.1 Provision of Services

• To create and manage user accounts.

• To process job applications and manage visa and work permit applications.

• To match international candidates with job opportunities.

• To enable secure document storage and exchange between candidates, employers, and immigration professionals.

2.2 Improvement of Services

• To analyze user activity and preferences to improve platform functionality and performance.

• To send you important updates, including changes to our policies, subscription plans, or features.

• To develop new features and enhance the user experience.

2.3 Billing and Payments

• To process payments for subscription plans.

• To issue invoices, process refunds, or address billing inquiries.

2.4 Communication

• To respond to user inquiries or requests for support.

• To send notifications related to job matches, visa/permit updates, and other platform-related activities.

• To inform you about new features, promotions, or relevant content (you may opt out of these communications at any time).

3. Data Security

We take data security seriously and use industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Some of our security measures include:

• Data encryption (both in transit and at rest).

• Regular vulnerability assessments and security audits.

• Secure access controls and user authentication processes.

However, no system is completely secure, and while we strive to protect your information, we cannot guarantee the absolute security of your data.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, and providing services (e.g., cloud storage providers, payment processors). These providers are contractually obligated to maintain the confidentiality of your information and use it solely for the services we request.

4.2 Immigration Professionals and Employers

In the context of using VisaSync to connect candidates, employers, and immigration professionals, we may share certain information (e.g., candidate resumes, visa application details) with these third parties, as necessary to provide the services you have requested.

4.3 Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of VisaSync.

• Prevent or investigate possible wrongdoing in connection with the services.

• Protect the personal safety of users or the public.

• Protect against legal liability.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your data at any time, and we will make reasonable efforts to comply with such requests, subject to legal and contractual obligations.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

6.1 Access and Correction

You have the right to access and update the personal information we hold about you. You can manage your account settings and information through the platform or contact us directly for assistance.

6.2 Data Portability

In certain cases, you may request that we provide you with a copy of your data in a structured, commonly used, and machine-readable format, or that we transmit this data to another data controller.

6.3 Deletion of Data

You have the right to request that we delete your personal information. We will comply with your request, except where the data is necessary for legal, regulatory, or legitimate business purposes.

6.4 Opt-Out

You may opt out of receiving non-essential communications, such as promotional emails, by using the "unsubscribe" link in those emails. However, you may still receive service-related communications that are necessary for the operation of the platform.

7. Cookies and Tracking Technologies

VisaSync uses cookies and similar tracking technologies to improve the user experience, analyze platform usage, and provide relevant content. You can control the use of cookies through your browser settings, but disabling cookies may affect certain features of the platform.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

8. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by VisaSync. We are not responsible for the privacy practices of these third-party websites. We recommend that you review their privacy policies before providing them with any personal information.

9. Changes to This Privacy Policy

VisaSync reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through email or by posting a notice on our platform. Your continued use of the platform following the posting of changes constitutes your acceptance of such changes.